Gretna Sanitation, Inc.

Terms and Conditions of Service

This agreement, which governs the terms and conditions of your use of Gretna Sanitation, Inc. (GSI) trash, recycling and yard waste service is between you (“you” or “customer”), as an authorized user of such services, and GSI.

This Agreement, together with any operating rules, policies, price schedules, or other supplemental documents expressly incorporated herein by reference and published from time to time by GSI (collectively, the “Agreement”), constitutes the entire agreement between GSI and you regarding trash, recycling and yard waste service. By using the service, you confirm your acceptance of, and agree to be bound by, this Agreement.

>>By enrolling for service with GSI as your trash, recycling and yard waste service provider, you verbally commit to the terms of service stated in this document.<<

 ***Residents living within contracted areas and SIDS may have additional or different service requirements. Please reference the neighborhood guide on our website for additional information applicable to each individually contracted neighborhood.

Pickup Items and Set-out Requirements:

We attempt to maintain the same scheduled service days unless otherwise noted. However, it is difficult to duplicate pickup times each week due to uncontrollable circumstances. To help ensure service, please have containers staged and ready for pickup by 3:00am on collection day. Our staff recommends always putting cans out the night before. GSI is not responsible for personal trash containers that are lost or damaged. Our fleet consists of side loader trucks, meaning cans are emptied by an arm extending from the side, so material must fit inside the bin to be emptied into the truck. Please space cans at least two feet apart from each other and surrounding obstacles, such as mailboxes, poles, basketball hoops, etc. The lid of the container must be able to close. Our rates are determined by a number of factors, including the cost to empty 96 gallons worth of trash at the landfill. Excessive amounts of extra trash is determined by the judgment of our drivers. Customers will be charged in accordance of our driver’s discretion and billed accordingly without notice. The additional charge will be applied to your monthly invoice or autopay. To avoid these charges, please call the office in advance at 402-332-4710 to discuss options we provide. All of the trucks in our fleet are GPS tracked and service times are recorded.

GSI Will Not Pick Up: 

Flammable products and liquids, gasoline, oil, paint cans, animal carcasses, manure, tree stumps, dirt, sod, gravel, stone, rock, brick, lead, acid/wet cell batteries, railroad ties, toxic materials, bio-hazardous materials or waste, propane tanks, oxygen tanks, helium tanks, items containing gas such as Freon, explosives, live ammunition or weapons, large amounts of animal waste, oversized brush (yard waste must fit in the bin *with lid closed*), bags weighing more than 40 pounds, items that cannot be safely loaded by our crew or any items that may damage our hauling equipment. Construction debris is considered a special pick-up. GSI will not be responsible for any items, large or small left within 10 feet of the curb line. Trucks are not able to empty cans weighing more than 200 pounds.

Recycling: 

We offer bi-weekly recycling service to a majority of our service area. We haul all recyclables to First Star Manufacturer, the area’s top recycling center. This means material goes through extensive sorting and truly gets recycled, not picked over for profit and shoved in a landfill further down the line. All recyclable material must be empty, clean and dry. Please load material directly into your can - plastic bags and styrofoam are not recyclable unless tied off in orange Energy Bags by Hefty.  All boxes must be broken down to fit inside of the can and the lid should be able to close. If cardboard is not broken down, it can get lodged in the can and cause material to stick. We will not return for stuck items until the next scheduled service date. Glass is not an accepted material in our residential recycling carts. We offer both 96 gallon and 65 gallon recycling cans at the same monthly rate, if you would prefer either size please notify our team. If you have recycling material too large or excessive for the can, please visit https://www.wasteline.org/recycling-collection-information/recycling-drop-off-locations/ for free recycling drop off locations in the metro Omaha area.

Yard Waste:

Yard waste season begins the first week of April and ends the last week of November. As the only industrial composting facility in the area, you are able to compost a variety of material in your yard waste can during the season. We accept yard clippings including grass, leaves, small branches and even food scraps. All compostable material should be placed directly in the can or in appropriate bags, such as paper lawn bags or certified compostable bags. Contamination (plastic, trash, etc) in the yard waste bin will result in no pickup and it will be your responsibility to remove contamination before the following week. Our drivers will collect up to 5 paper bags outside of the yard waste can each week. If you do not have yard waste service, our drivers will not pick up bagged yard waste material. During winter (December-March) there is no charge for yard waste service and the yard waste can will be emptied as a landfill can. As a Gretna Sanitation customer, you are always welcome to drop off yard waste with our sister company Soil Dynamics at no charge.

Bulk Pickup:

Our trucks are side loaders with an arm that lifts up bins to empty into the hull of the truck. The arms are calibrated to pick up our cans and are not able to pick up other items. If you have a large item that cannot be broken down to fit inside the can, we do offer a bulk pickup route once a month.  This route is typically on the last Friday of each month (this can change so please always ask our team) and a request must be submitted to our team and the customer must approve the quote prior to being added to the route. The minimum fee for a bulk pickup is $75 and goes up from there, depending on a number of factors. To submit a bulk pickup request please text our team at 402-332-4710 with a photo of the item and home address or submit a request on our website. We do not take appliances at this time.

Weather Cancellations and Delays in Service:

GSI, at times, may need to cancel or postpone collection services due to weather, disasters, emergencies or other uncontrollable circumstances. Areas that remain unserviceable will be postponed until it is determined that our crews can operate safely and unobstructed. We make every effort to provide service as conditions allow. There will be no adjustment made to your bill for service cancellations due to situations out of our control such as: weather, unsafe road conditions, road closures, etc. Rural areas are especially dangerous during wet, cold and snowy weather. GSI will not risk the safety of our equipment and especially our employees if the roads are determined to be unsafe.  If we accommodate a customer by traveling down a long driveway/lane/private road and our vehicle gets stuck, a wrecker fee of up to $500 will apply. To avoid this fee, please contact the office if unsafe conditions exist. Delivery of trash receptacles by the customer to a more accessible area may be required if detrimental weather persists. Our drivers are trained NOT to take chances if conditions are questionable. We try to notify our customers immediately in the event of a weather delay through every avenue at our disposal. We post to our Facebook page, make announcements on our website, change our voicemail greeting and send out email notifications when possible.

Holidays:

Visit www.gretnasanitation.com/holiday-schedule to view each year's service interruptions. When holidays land on a weekday (Monday through Friday), expect your pickup day to be pushed back by one day. Example: if your pickup day is Wednesday and Christmas lands on a Wednesday, then your pickup day will be Thursday, and Thursday’s pickup day will be Friday, and Friday’s will be on Saturday. It will reset the following Monday. We try to post reminders to our Facebook page, make announcements on our website and send out email notifications when possible.

Payments & Billing Statements:

All invoices are sent to an email provided by the customer at the time of enrollment. If you do not receive your invoice, please check your spam folder because it loves to be sorted there (the irony of the trash company being sorted to “junk” is not lost on us). Bills are emailed 10 days in advance of every month and payment is due within 16 days from the invoice date. If you do not have an email address, contact the office to make arrangements for a mailed statement at 402-332-4710. Overdue accounts will face service suspension and pickup will not resume until paid in full. There is a 3.5% transaction fee to pay with card. We offer autopay - please do not hesitate to reach out & let us set it up!

Please write your service address and invoice number on the check.

Rates, Fees and Charges:

We will provide notice in the event of a price increase and it will become effective as of the date stated in said notification. Invoices will be adjusted for the increase even if prepayment has been made at the previous rate.  The following is a list of our standard fees and charges: $25.00 returned check fee, $14.50 residential late fee, $27.50 commercial late fee (invoices are due by the 16th of each month) $25 infrastructure fee to pick up or deliver bins within 3 months of signing up and $45 cancellation fee.- We charge $100 per can for all lost, stolen or damaged cans. 

 Cancellation: 

You must notify our office in advance by phone when you plan to move, cancel, or transfer service. Written notifications are not accepted as we must arrange to remove our equipment. Unless we are notified in advance, you will remain responsible for the accrued monthly charges. Upon cancellation of service, you will be given the option to deliver the cans to our office at 21824 Williams Cir, Gretna, NE 68028 or we can retrieve our empty carts for an infrastructure fee of up to $45.00. If the cans are refilled after the final service date or not visible from the street (i.e in a garage or backyard where we can’t see, etc) the customer will be charged $30 for us to return. If the equipment is lost, stolen or damaged, the customer will be charged $100 per can for the cost of lost or damaged property. Refunds for prepaid service will be issued after the above conditions have been met and are processed within 60 days of cancellation. Customers under contract at the time of cancellation will be charged for the remaining term of their contract.