Gretna Sanitation

Family Owned and Dedicated to a greener, healthier Nebraska

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Servicing Sarpy, Douglas, and Cass county.

We're Omaha's greenest sanitation company. Our mission is to reduce the amount of waste that ends up in the landfill by offering the most efficient composting and recycling programs in the region. Help us keep Nebraska beautiful.

Gretna Sanitation, Inc.

Terms and Conditions of Service

 

This Agreement, which governs the terms and conditions of your use of Gretna Sanitation, Inc. (GSI) trash and recycling service, is between you (“you” or “Customer”), as an authorized user of such services, and GSI.

 

This Agreement, together with any operating rules, policies, price schedules, or other supplemental documents expressly incorporated herein by reference and published from time to time by GSI (collectively, the “Agreement”), constitutes the entire agreement between GSI and you regarding trash and recycling service. By using the Service, you confirm your acceptance of, and agree to be bound by, this Agreement.

 

By signing up with service with (GSI) as your trash and recycling service provider, you have verbally committed to the terms of service as is dictated in this document.  

 

Pickup Items and Setout Requirements:

 

We attempt to maintain the same scheduled service days unless otherwise noted.  It is difficult to duplicate pickup times each week due to uncontrollable circumstances. To help ensure pickup, please have your trash and recycling staged and ready for pickup by 5:00 a. m. on collection day or the night before. GSI is not responsible for personal trash containers and lids that are lost or damaged.  A return trip charge of $25 will be charged for late trash sets.  Excessive amounts of extra trash is determined by the judgment of our drivers.  Customers will be charged in accordance of the driver’s determination and billed accordingly without notice.  Payment of additional charge will be applied to your previous method of payment.  To avoid the uncertainty of unknown charges, call the office at 402-332-4710 in advance of above normal amounts of trash or large items needing removed.   

 

GSI Will Not Pickup:

 

Flammable products and liquids, gasoline, oil, paint cans, tires, animal carcasses, manure, tree stumps, dirt, sod, gravel, stone, rock, brick, lead, acid/wet cell batteries, railroad ties, toxic materials, bio-hazardous materials or waste, propane/oxygen/helium tanks, items containing gas such as Freon, explosives, live ammunition or weapons, large amounts of animal waste, oversized brush, (longer than four feet in length or six inches in diameter), bags weighing more than 50 pounds or any items that cannot be safely loaded by our crews for removal or any items that may damage our hauling equipment. Construction debris is considered a special pick-up. GSI will not be responsible for any items, large or small left within 10 feet of curb line. GSI is not responsible for personal trash containers and lids that are lost or damaged. 

 

Yard Waste

 

Yard waste that is mixed with your trash will be left for customer to separate, then will be picked up on the following service day.  Recurrence will initiate a yard waste can delivered to your address without notice and your account will be billed accordingly.  Yard waste must be separated and a yard waste container provided by GSI must be used for grass.  Leaf waste in “kraft” (paper) bags is acceptable, provided you are subscribed to our yard waste service.  Any yard waste in plastic garbage sacks will not be picked up.  Yard waste service charge applies starting on April 1 and ends November 30th.  Yard waste cans shall be retained by the customer through the winter months and may be used for regular trash at no charge.  A $25 delivery/pickup fee applies to yard waste cans.    

 

Weather Cancellations and Delays in Service:

 

GSI, at times, may need to cancel or postpone collection services due to weather, disasters, acts of God, emergencies or uncontrollable circumstances. Areas that remain unserviceable will be postponed until it is determined that our crews can operate safely and unobstructed. When delays in service occur, our crews will run all accessible routes as normal and continue into the next day until the route is complete. For up to date information concerning delays and cancellations, please call the office at 402-332-4710, check the Facebook page or website. We will make every effort to provide service as conditions allow. There will be no adjustment made to your bill for service cancellations or delays due to situations out of our control, such as: weather, unsafe road conditions, etc.  Rural areas are especially dangerous during wet, cold and snowy weather.  GSI will not risk the safety of our employees and damage to our equipment if the roads are determined to be unsafe.  If we are accommodating you by traveling down a long driveway/lane/private road and our vehicle gets stuck, a wrecker fee of up to $500 will apply.  To avoid this fee, please contact the office if unsafe conditions exist.  Delivery of trash receptacles by the customer to a more accessible area may be required shall detriment weather persist.  Our drivers are trained NOT to take chances if the conditions are questionable. 

 

Holidays:

 

Visit www.gretnasanitation.com/holidayschedule to view each year’s service interruptions.  Effective in 2016: if your regular service day happens to land on a holiday, your service will be delayed till your next regular pickup day.  No refund will be given for holiday interruptions.  We believe in providing ample amounts of time for our drivers to enjoy the holidays with their families.  Your understanding of this priority is appreciated.   

 

Payments & Billing Statements:

 

Bills are emailed every month and payment is due 15 days from invoice date.  Paper bills are no longer issued.  If you do not have email, contact the office to make arrangements.  402-332-4710  If service is interrupted due to delinquent status a $35.00 reinstatement fee will be assessed to your account. There is a $25.00 fee for all returned checks.  Make checks payable to Gretna Sanitation.

Write your account number and service address on the check. Please remember to sign your check.

 

Rates, Fees and Charges:

 

We will provide 15-day written notice in the event of a rate increase and it will become effective as of the date stated in your notification. Invoices will be adjusted for the increase even if prepayment has been made at the previous rate. Following is a list of our standard fees and charges: $25.00 fee for all returned checks, $85.00 dollar minimum charge for special pickups, up to $45.00 equipment collection and reconditioning fee that applies only to customers using our equipment and requesting to have the equipment removed or when service is cancelled and company equipment must be recovered, up to $2.00 admin fee, up to $15.00 per month fuel and environmental fee (fuel is a calculation of the current market rate as published monthly on the Department of Energy’s website), no fee for a damaged cart exchange unless caused by customer neglect, $3.00 fee per month for each additional trash cart, $25.00 swap out fee for a clean cart, $100.00 charge to cover our lost property if our equipment is not able to be recovered upon cancelation of service. Customers under contract at the time of cancellation will be invoiced for the remaining term of their contract.

 

 Service Cancellation Procedure:

 

You must personally notify our office in advance by phone when you plan to move, cancel, or transfer service. Written notifications are not accepted, as we must arrange to remove our equipment. Unless we are notified in advance, you will remain responsible for the accrued monthly charges. All cancellations are made effective the last day of the month in which the cancellation is requested by phone. Upon cancellation of service, the trash cart and bin may be required to be delivered to GSI’s office at 11855 S. 216th St. #3 Gretna, NE 68028 and reconditioning fee of up to $45.00 will be applied to your account if the cans are not in the same condition as when they were when delivered.  If the equipment is not recovered, or is lost or stolen, then the account will be charged $100.00 to cover the cost of our lost property. Refunds for prepaid service will be issued after the above conditions have been met are processed within 60 days of cancellation. Customers under contract at the time of cancellation will be charged for the remaining term of their contract.